“I noticed？ the Gongshu government put a very very expensive western style toilet in on the 5th floor. Electronics an UV light wow I am almost afraid to use it.Wow!!! The westerners will be very impressed. Very nice。”

这是一位来自外创园入驻企业Globehub的美国籍员工给外创园专班发来的信息，他对外创园厕所间改造后新的卫生硬件感到满意，并表示这样的举动肯定会让外国人才感动的。

“I noticed？the Gongshu government put a very very expensive western style toilet in on the 5th floor. Electronics an UV light wow I am almost afraid to use it. Wow!!! The westerners will be very impressed. Very nice。”This is the message from a U.S. employee of Globe hub, a company land in HITEIP, who expressed his delight at the new toilet in the park and said it would definitely impress foreign talents.

杭州国际人才创业创新园（拱墅园区），坐落于北部软件园，共由2幢楼宇组成，总建筑面积4.8万平方米。园区围绕数字经济发展，聚焦生命健康、信息技术、新材料等前沿产业领域，自2017年建园以来，外创园已成功招引来自美国、英国、德国、澳大利亚、加拿大等国际项目及海外高端人才。目前园区已入驻企业20余家，就业人员百余人，其中外籍人员近30人。

Hangzhou International Talents Entrepreneurship & Innovation Park (GongshuPark), located in Hangzhou North Software Park, consists of 2 buildings with a total construction area of 48,000 square meters.Centering on the development of digital economy, the park focuses oncutting-edge industries such as life and health, information technology and new materials. Since the establishment in 2017, the park has successfully attracted international projects and overseas high-end talents from the U.S., Britain, Germany, Australia, Canadaand other countries. At present, there are more than 20 enterprises and more than 100 employees in the park, including nearly 30 foreigners.

▲日本PassionLeaders青年企业家创享会活动在外创园举办当日摄制

用匠心做好服务

引得进来，更要留的下来。来自世界各地的创客，带着项目和满满的信心来到拱墅，在此创业和生活。外创园敞开大门欢迎这些创客，不仅从政策上给予全方面的支持，更用心做好每一项企业服务，而厕所间改造就是外创园硬件提升中的一项重要工程。厕所是衡量文明的重要标志，改善厕所卫生状况直接关系到人的健康和办公环境，早在2017年，国家主要领导人就对“厕所革命”做出过重要指示。

Service well with ingenuity to stay foreign talents well down. Makers fromall over the world came to Gongshu with projects and confidence tostart businesses and live here. HITEIP opens the door to welcome these makers, not only from the policy to give full support, more efforts to do every enterprise service. The remould of toilet is animportant project in the hardware transformation of HITEIP. Toilets are an important symbol of civilization. Improving toilet hygiene is directly related to people's health and office environment. As earlyas 2017, general secretary Xi Jinping made important instructions on the "toilet revolution".

鉴于外创园立园定位及中西方如厕习惯的不同，外创园早已将此事列入重要改造事项，召开入驻企业外籍员工代表意见征集会，收集各方意见，经园区党委会商议讨论并实施。园区相关部门全力推进，抢时间抓进度，截至目前外创园整幢楼宇洗手间全部改造完成。新改造的洗手间敞亮时尚，再摆放上精致的小物件及花盆，立刻显得出高端洋气上档次，也深受国际人才喜爱。

For the difference in toilet habits between China and the west, HITEIP has already listed this matter as an important renovation issue, and held an opinion gathering meeting for representatives of foreign employees of settled enterprises to collect opinions from allparties, which were discussed and implemented by the party committee of the park. Relevant departments in the park have made every effortto push forward and catch up with the schedule. Up to now, all the bathrooms in the whole building of the park have been renovated. The toilet of new transformation is clear and fashionable, put delicate small article and flowerpot again, appear to give high-end foreign gas immediately class, also be loved by international talent.

用细节感动人才

为符合外国人才办公习惯，营造家的温馨感，外创园每一处细节都经过反反复复的打磨，每一个小标识都经过修改修改再修改，每一桩小摆件都是专班人员亲自到市场选购。另外，外创园专班还建立了专人服务机制，根据企业需求一对一及时跟进，积极做好企业的“店小二”。只要企业有任何问题，都可以用企业服务联络单的形式联系专班人员，服务专员会在接到联络单的第一时间协调解决，并及时给予企业回复。该服务机制提高了服务反馈效率，更畅通了园区与企业的沟通渠道，得到企业的一致好评。

Touch people with details. In order to conform to the working habits of foreign talents and create a warm feeling of home, every detail in the park has been polished repeatedly, every small sign has been modified and modified, and every pile of small ornaments are purchased by the work staff in the market. In addition, the special class also established a special service mechanism, according to the needs of the enterprise one-to-one timely follow up, actively do a good job in the enterprise "small shop". As long as the enterprise has any problem, you can use the form of enterprise service contact sheet to contact the special staff, the service specialist will be the first time to receive the contact sheet to coordinate and solve, and timely reply to the enterprise. This service mechanism improves the efficiency of service feedback,facilitates the communication channels between the park and enterprises, and gets unanimous praise from enterprises.

在服务的路上没有尽头，作为全国首个国际人才集聚地，外创园用心做好项目的招引、落地、服务等一系列工作，从硬件到软件全面提升园区品质，全力将外创园打造成为国际人才宜居宜业之地。

There is no end in the way of service. As the first international talents gathering place in China, HITEIP has done a series of work, such asattracting, landing and serving projects, from hardware to software,to comprehensively improve the quality of the park, and to makeHITEIP a suitable place for international talents to live and work.